Frequently Asked Questions

Everything you need to know about your Apexel experience.

What kind of warranty comes with Apexel electronics?

All Apexel products are covered by a comprehensive 12-month limited warranty that protects against manufacturing defects and hardware malfunctions under normal use.

How long does shipping take for international orders?

Standard international shipping typically takes 7-14 business days, while expedited options are available at checkout for delivery within 3-5 business days.

What is your return policy for opened items?

We offer a 30-day return window. Items must be returned in their original packaging with all accessories included; a small restocking fee may apply for items with significant signs of use.

Are Apexel accessories compatible with all smartphone brands?

Our optical lenses and accessories are designed with universal clips to fit 98% of modern smartphones, including iPhone, Samsung Galaxy, and Google Pixel models.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.

How can I track my order status?

Once your order is dispatched, you will receive an automated email containing a tracking number and a link to our logistics portal to monitor your shipment in real-time.